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Last updated on January 27, 2016 By Social Career Builder

Information Technology Assistant – NEInvestment – North Andover, MA

Job Opening for Information Technology Assistant at New England Investment and Retirement Group (NEInvestment) in North Andover MA

NEInvestment

 

 

 

Provides assistance, information and support to clients and insures client relationship

maintenance. Solve and provide IT related problems and services, record and solve clients’ issues

reported by phone or via e-mail, install software and tools, manage general administrative issues,

draft reports and provide a wide range of direct I.T. services.

Major Responsibilities

Responsible for help desk monitoring and support tasks. He/she acts as a first contact point when

it comes to technology related requests. Assisting with the maintenance of existing computer

systems and with the installation and implementation of new technologies. .

Specific Accountabilities

 answering the support telephone line and responding to incoming request

 monitoring support requests received by email

 responding to support requests and questions in due time

 diagnosing and/or clarifying and/or resolving support requests

 seeking appropriate guidance for more complex matters

 maintaining computer systems

 conducting setup of computers, printers, multifunction devices, audio-visual equipment

and other information system

 monitoring the performance of the systems

 assisting the seniors with preparation of IT documentation regarding system

configurations and technical processes

Technical Support assistant job description and responsibilities

 assisting and supporting technical staff

 recording all calls and questions relating to technical problems in the internal call

database

 ensuring conformity of the established procedures and guidelines

 executing technical support functions for client server

 keeping up to date on latest trends and solutions in technology-related matters

 providing technical support and assistance in completion of projects in due time

 providing technical support and assistance in performing applications testing

 providing technical support assistance for desktop applications

 providing technical support to technicians in resolving and troubleshooting technical

problems

The ideal candidate is the one who wants to work as a technical support assistant must have solid

hardware knowledge and strong technical abilities, good communication skills and customer

relations. The technical support staff must have a diplomatic and professional behavior, must be

sensitive to company needs.

Interested candidates please forward cover letter and resume to Susan Bouthiette at [email protected] or visit NEInvestments career page.

Filed Under: Job Postings

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