Job Opening for Information Technology Assistant at New England Investment and Retirement Group (NEInvestment) in North Andover MA
Provides assistance, information and support to clients and insures client relationship
maintenance. Solve and provide IT related problems and services, record and solve clients’ issues
reported by phone or via e-mail, install software and tools, manage general administrative issues,
draft reports and provide a wide range of direct I.T. services.
Major Responsibilities
Responsible for help desk monitoring and support tasks. He/she acts as a first contact point when
it comes to technology related requests. Assisting with the maintenance of existing computer
systems and with the installation and implementation of new technologies. .
Specific Accountabilities
answering the support telephone line and responding to incoming request
monitoring support requests received by email
responding to support requests and questions in due time
diagnosing and/or clarifying and/or resolving support requests
seeking appropriate guidance for more complex matters
maintaining computer systems
conducting setup of computers, printers, multifunction devices, audio-visual equipment
and other information system
monitoring the performance of the systems
assisting the seniors with preparation of IT documentation regarding system
configurations and technical processes
Technical Support assistant job description and responsibilities
assisting and supporting technical staff
recording all calls and questions relating to technical problems in the internal call
database
ensuring conformity of the established procedures and guidelines
executing technical support functions for client server
keeping up to date on latest trends and solutions in technology-related matters
providing technical support and assistance in completion of projects in due time
providing technical support and assistance in performing applications testing
providing technical support assistance for desktop applications
providing technical support to technicians in resolving and troubleshooting technical
problems
The ideal candidate is the one who wants to work as a technical support assistant must have solid
hardware knowledge and strong technical abilities, good communication skills and customer
relations. The technical support staff must have a diplomatic and professional behavior, must be
sensitive to company needs.
Interested candidates please forward cover letter and resume to Susan Bouthiette at [email protected] or visit NEInvestments career page.
